How can we help?
Our support team is here to answer your questions. Choose the contact channel that works best for you.
Contact our support team
Several ways to reach us depending on your preferences
Our opening hours
Monday - Friday: 9:00 AM - 6:00 PM (EST) - Saturday: 10:00 AM - 2:00 PM (EST)
Frequently Asked Questions
Find quick answers to the most common questions
What are your delivery times?
Delivery times vary by product type and transport mode. In general, allow 15-30 days for sea freight and 5-10 days for air freight.
How can I track my order?
Once signed in to your dashboard, you can track the status of your Orders in real time with regular updates.
Which payment methods do you accept?
We accept Visa and Mastercard card payments, bank transfers, and PayPal for your convenience.
Do you offer samples before a full order?
Yes, we can arrange sample shipping for validation before placing a larger order.
What is the minimum order amount?
There is no strict minimum amount. Contact us to discuss your specific needs and we will find a suitable solution.
Do you ensure product quality?
Absolutely. We perform rigorous quality checks before each shipment and work with verified suppliers.
Useful resources
Explore our guides and resources to learn more