Shipping and Delivery

Article 1 — Mota's Role in Transport

1.1 Mota is neither a carrier, nor a freight forwarder, nor a customs broker, nor an insurer. It performs none of those functions and cannot be deemed to perform them by reason of its involvement.

1.2 Mota's logistics service consists of:

• identifying, vetting, and listing partner logistics agents;
• negotiating with them the terms and rates applicable to platform orders;
• directing each shipment to the agent suited to the volume, the destination, and the method chosen;
• passing to that agent the information needed for the shipment;
• centralizing tracking information in the customer's account;
• intervening with the agent in the event of an incident, on the terms of Article 4.

1.3 This service constitutes a best-efforts obligation and ends when the goods are handed over to the logistics agent. From that hand-over, performance of the transport, custody of the goods, and the responsibility attached to them fall to the agent, in accordance with its own contract of carriage.

1.4 The customer accordingly acknowledges that Mota cannot be held responsible for:

• delivery delays, whatever their cause;
• loss, theft, damage, or deterioration occurring in transit;
• addressing, delivery, or hand-over errors attributable to the agent or its subcontractors;
• customs holds, inspections, seizures, or refusals of entry in the destination country;
• the indirect consequences of a logistics incident, in particular business interruption, stock-outs, contractual penalties owed to third parties, and lost profits;
• events of force majeure, including weather events, conflicts, port or border closures, strikes, and administrative decisions.

1.5 This allocation does not exclude Mota's liability for its own failures, in particular an error in the information passed to the agent that is directly attributable to Mota.

Article 2 — Transfer of Risk

2.1 Risk in the goods transfers on actual hand-over of the goods to the designated logistics agent.

2.2 From that moment, any damage, loss, or disappearance falls under the agent's liability regime and, where applicable, under the insurance cover taken out.

Article 3 — Shipping Methods

3.1 Four shipping methods may be offered depending on volume, destination, and urgency: full-container sea freight, consolidated sea freight, standard air freight, and express air freight. The quote sets out the available options with their cost and indicative lead time.

3.2 Stated lead times are indicative. They do not constitute a commitment to a delivery date, and exceeding them gives rise to no compensation, no right of cancellation, and no price reduction.

3.3 An insurance option may be offered at the time of shipping. Its cost appears on the quote and is added to the transport price. It does not alter the allocation of responsibilities set out in Article 1 and does not make Mota the insurer of the goods.

Article 4 — Verified Suppliers and Proof at Shipping

4.1 Supplier selection. Mota lists only partner suppliers that have been vetted beforehand: legal existence, actual production capacity, commercial track record and, as the case may be, applicable certifications.

4.2 Undertaking to take back or compensate. The partnership agreements entered into by Mota provide that the supplier bears the consequences of a product that is non-conforming, defective, or does not correspond to the order, by way of replacement, re-shipment, or financial compensation. That undertaking binds the supplier towards Mota; it creates no direct obligation for Mota to compensate the customer out of its own funds.

4.3 Establishing proof at shipping. Before hand-over to transport, the logistics agent makes a photographic and video record of the goods as they are packed. That record documents:

• the apparent conformity of the product to the order;
• its condition at the time of packing;
• the actual quantities and packaging;
• identification of the shipment.

4.4 Status of that record. This file is the reference material that makes it possible to establish at what stage a defect or damage occurred, and to hold the corresponding party responsible — the supplier if the product was already non-conforming, the logistics agent if the damage occurred in transit. It is retained and made available to the customer on request in the event of a claim.

4.5 Additional quality inspection. At the customer's request, a more thorough quality inspection may be carried out before shipping, with a report and detailed photographs. It is invoiced separately.

Article 5 — Claims: What Mota Does

5.1 Time limit. Any claim must be sent to Mota within seven business days of the delivery date, or of the scheduled delivery date in the event of non-delivery. This time limit is mandatory: beyond it, recourse against the supplier or the logistics agent is generally time-barred and the case can no longer be investigated.

5.2 Information to be provided by the customer. As applicable:

• for non-delivery: the absence of proof of delivery and a statement of non-receipt;
• for damage or non-conformity: photographs of the outer packaging before opening, photographs of the contents on unpacking, and details of the defect found;
• in all cases: the order reference and the number of units affected.

5.3 Investigation. On receipt of an admissible claim, Mota:

• opens a case in the customer's account and acknowledges receipt of it;
• compares the material provided by the customer with the shipping record provided for in Article 4.3;
• determines at what stage the defect or the damage occurred;
• refers the case to the party identified as responsible — the supplier or the logistics agent — and follows the investigation with them;
• tells the customer, where applicable, the return address to use;
• keeps the customer informed and passes on the refund, replacement, or compensation obtained.

5.4 Return of the goods. Where handling the case requires the product to be returned, it is shipped by the customer, at the customer's expense, to the address that Mota provides. The arrangements are set out in the return terms.

5.5 Limits. Mota pursues the remedies available to it against the supplier and the logistics agent. It guarantees neither the outcome, nor the duration, nor the amount of that investigation, which depend on the third party responsible and on the applicable rules.

5.6 Unfounded claims. An inaccurate declaration or a fraudulent claim results in rejection of the case and in the application of the sanctions set out in Article 3 of the roles and responsibilities page.

Article 6 — Duties, Taxes, and Formalities

6.1 Unless the accepted quote expressly states shipping on a DDP (Delivered Duty Paid) basis, customs duties, import taxes, processing fees, and any penalties in the destination country remain payable by the customer.

6.2 Where DDP shipping is agreed, the coverage extends to duties and taxes as estimated in the quote on the basis of the customs classification applied. Reclassification by the customs authority, a change of tariff, or a penalty arising from inaccurate information provided by the customer is re-invoiced.

6.3 The customer is solely responsible for the lawfulness of the import in their country and for any authorizations required. Immobilization, seizure, or destruction ordered by a customs authority gives rise to no refund from Mota.

Article 7 — Delivery and Receipt

7.1 The customer must ensure that the address provided is accurate and accessible, and that an authorized person is able to take delivery of the goods. The cost of a further delivery attempt, of storage, or of re-shipment following an incorrect address or an absence is borne by the customer.

7.2 On receipt , the customer must check the apparent condition of the shipment and the number of packages, and record any reservation in writing with the carrier before signing. Signing without reservation makes any later claim for visible damage considerably more difficult, if not impossible.

7.3 Photographing the packages before opening and their contents on unpacking is strongly recommended. In practice, these elements determine whether any claim succeeds.

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